Set out below are a number of FAQs and documents which we believe our residents and prospective residents may find helpful.
We will require the following financial information (but not limited to):
An Assured Shorthold Tenancy (AST) is the most common form of tenancy agreement used for residential lettings. The tenancy agreement will normally be granted for a 12-month term with a six-month break clause, allowing both GHL and the tenant to serve two months’ notice to break the agreement after the first four months.
Gascoyne Holdings Limited will take a tenancy deposit equivalent to six weeks’ rent. The deposit is held as security in case a tenant does not meet the responsibilities of the tenancy agreement.
Receipt of the deposit and details of what the deposit covers are detailed within the prescribed information in your tenancy agreement.
The deposit will be paid back to you when the tenancy ends, unless you have broken the terms of the tenancy agreement. Such items where deductions to a tenant may include, professional cleaning, damage to property owners fixtures or fittings and rent arrears.
Your deposit is paid and held by Gascoyne Holdings Limited. Under tenancy deposit law, your deposit is registered through an insurance-backed scheme, The Tenancy Deposit Scheme: www.tds.gb.com.
As long as there are no problems with the condition of the property or rent arrears, we will return your deposit within 10 days.
Please report any maintenance issues to our Management Office at reception@gascoyneholdings.co.uk or by telephone 0207 632 2500. Our office hours are Monday to Friday 9.00am to 5.00pm.
If you have an urgent maintenance issue outside of these hours, please call our out-of-hours telephone number 020 3728 8383.
If you lock yourself out of your property or your keys are lost or stolen, you should contact our office during office hours. If outside of our office hours you should contact our out-of-hours telephone number on 0844 858 8364 or our out-of-hours security guard on 07584 705078.
If a locksmith is called out to enable you to gain entry, a call-out charge will be issued.
We may need to make occasional inspections during the course of your tenancy; the purpose of these visits is to ensure there are no maintenance issues that need attention and to check the condition of the property. Normally, we will contact you beforehand, giving you at least 24 hours’ notice with a date and time during normal working hours. If for any reason the appointment is inconvenient, please contact us so we can reschedule.
If there is a problem in your flat that may cause damage to another flat or communal areas (such as flooding), we will try to contact you to request urgent access. If we are unable to do so, we will exercise our right to enter the property to deal with the emergency.
Gascoyne Holdings Limited is responsible for insuring the property and any items in the property that are owned by us. You will be responsible for arranging your own contents insurance for your possessions and personal items. Gascoyne Holdings Limited will not accept any responsibility for loss or damage to your possessions.
You will be responsible for all utilities that serve the flat – gas (if any), electricity, water and council tax. Gascoyne Holdings will write to the utility companies to advise them of your tenancy commencement date, but you will also need to contact them directly. Meter readings will be provided to you within the inventory check-in documentation.
Pets are generally not permitted in our properties; however, consideration may be given to permit you to have a pet. You must contact our office to discuss this further, as you may be asked for an additional deposit payment.
Please let us know if you are having guests stay in your property, particularly if you are going to be away, as they may need to contact us while you are away.
Tenants are responsible for ensuring the rent is paid in full and on time, either by standing order or bank transfer. Rent should reach our bank account by the due date. If you are late in paying the rent, you may be liable for interest and bank charges.
Please report any rental account issues to our Management Office in the first instance at reception@gascoyneholdings.co.uk or by telephone on 0207 632 2500. Our office hours are Monday to Friday 9.00am to 5.00pm.
We believe that the best way to improve is by listening to and working with our tenants, this is why we conduct and publish an annual satisfaction survey of our residents. Read the results of our recent 2022 survey here: London Survey 2022.
